Health Compendium Shipping Policy

At Health Compendium, we are committed to ensuring your order reaches you quickly, safely, and hassle-free. Here’s everything you need to know about our shipping process and how we take care of you every step of the way.

Where Do We Ship?

Currently, we ship to Canada only. We are actively working on expanding our shipping network to serve even more customers. If we’re not shipping to your location yet, we’d love to hear from you! Contact us at info@health-compendium.com, and we’ll notify you when shipping becomes available in your area.

Handling and Dispatch Times

We understand the excitement of receiving your order! That’s why we strive to process and dispatch all orders within two business days, Monday through Friday. Once dispatched, your order will be shipped via a reliable courier service with tracking, so you can monitor your delivery at every stage.

Delivery Times

Delivery times vary depending on your location:

• International: Delivery typically takes 10–15 business days, depending on the destination.

While we do our best to meet these timeframes, please note that delivery estimates are subject to potential delays due to customs processing, weather disruptions, or other unforeseen circumstances.

If your order hasn’t arrived within the expected timeframe, don’t worry—we’re here to help. Simply reach out to us at info@health-compendium.com.

Customs and Import Duties

We want your experience with us to be seamless. For customers within Canada, we handle all customs processes on your behalf, so you don’t have to worry about additional paperwork or fees.

Order Changes and Cancellations

We understand that plans can change. If you need to modify or cancel your order, please contact us at info@health-compendium.com as soon as possible.

• Before Dispatch: We’ll do everything we can to accommodate your request.
• After Dispatch: Once your order has been shipped, changes or cancellations are no longer possible.

We encourage you to double-check your details before placing your order to avoid any inconvenience.

Lost, Delayed, or Missing Parcels

Your satisfaction is our top priority. If your order doesn’t arrive within 14 business days after dispatch, please let us know right away by contacting our support team at info@health-compendium.com.

We will work with our courier partners to resolve the issue promptly. In cases where the parcel cannot be located, we will reship your order at no additional cost to you.

Please Note: Health Compendium cannot be held responsible for delays or losses caused by:

• Incorrect or incomplete shipping addresses provided during checkout.
• Specific delivery instructions (e.g., leaving a package unattended).

Contact Us

We’re here to help with any questions or concerns about your order. Contact us at info@health-compendium.com, and our friendly customer support team will be delighted to assist you.

Thank you for choosing Health Compendium. We’re committed to delivering a smooth, worry-free shopping experience!